Cancellation policy of the Cambridge Food Tour
Bookings and cancellation for the scheduled food tours
Bookings with the Cambridge Food Tour are considered confirmed only if payment has been received within 24 hours of the reservation being made. Reservations are held for 24 hours.
We need a minimum of 4 guests to run our food tours. If we don’t reach this, we might have to cancel the tour or move it to an alternative date. We will inform you by email at least 2 days before the tour. If we cannot reach you by email, we will contact you by phone or text message. The Cambridge Food Tour cannot take responsibility for emails going into spam. Due to Covid-19, we only run private tours for the foreseeable future.
If one of our food tours has to be rescheduled, changed or moved, the Cambridge Food Tour will give you the option of either retaining or exchanging your tickets for a new date/tour or claiming a refund. Why not give yourself peace of mind and include in your purchase ticket insurance via Ticket Guardian. Full refunds for our food walking tours apply up to 14 days before the event. For our group bookings, a different policy applies.
Refunds and vouchers
If you are entitled to a refund, we will cancel your booking with the Cambridge Food Tour the same way you have made the booking.
For bookings of parties from 2+, the group booking conditions apply. ( see below). Refunds will only be given on the ticket price, not on any other costs you have incurred. Vouchers cannot be redeemed for cash, and they only can be extended by contacting us before the expiry date.
Bookings and cancellations for groups, events and private food tours.
To secure a group booking for events and private food tours, a 25% non-refundable deposit of the total amount is required at the time of booking.
The balance of payment for private events or tours is due 60 days before the event. If your booking was made within 60 days of the event, full payment is required to secure the booking. Different policies might be in place due to Covid-19.
Please, check with us regarding these updated payment requirements. We reserve the right to cancel the event if payment hasn’t been made on this date. Cancellations must be made in writing no less than 60 days before the date of the event. Cancellation is not effective until the Cambridge Food Tour receives this notification. You will then be eligible for a 50% refund, minus £5 administration fee. Bookings can be moved to another date, subject to availability.
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